Who Can Use the Service
The service is available to CMOC employees worldwide, as well as business partners, investors, suppliers, contractors, organizations and members of the public. You can use it to report HSE hazards or misconduct, suggest improvements and new ideas, ask for help, or share feedback. The service gives you direct access to senior management, without having to go through multiple layers of the organization.
How We Handle Your Feedback
Dedicated staff review every submission promptly and route it to senior management. We keep you updated on decisions and progress: within 24 hours for urgent or major matters, within one week for routine matters, and regularly for complex matters that require coordination. Every submission is tracked and followed through to resolution.
Confidentiality
The service is designed not to collect your IP address or similar identifying information. Information is shared only on a need-to-know basis and is subject to strict confidentiality controls. Staff who breach confidentiality rules will face disciplinary action. People and organizations named in a submission must not attempt to identify or retaliate against the person who made it; any such conduct will be investigated and dealt with firmly. You may submit feedback anonymously, although we recommend providing at least one contact method so we can keep you updated on progress.
Our Commitment
Every report, request for assistance, comment and suggestion will be carefully reviewed and followed up. We value everyone who speaks up, protect their privacy, and make sure worthwhile ideas are heard. Retaliation will not be tolerated and will be dealt with firmly.
You can call us 24/7. During working hours, calls are answered by staff; outside working hours, you can leave a message, which will be reviewed first thing the next day. Support is available in Chinese and English worldwide. Email: Leadership@cmoc.com
Email us at any time. Messages are reviewed regularly, and important messages are prioritized for immediate attention.
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